🔁 Refund and Cancellation Policy – Unique Engineers

1. Scope of Policy

This Refund and Cancellation Policy applies to all business dealings between Unique Engineers and its stakeholders including clients, vendors, and third-party service providers. It defines how cancellations and refund requests are handled for project engagements, service agreements, or related financial transactions.

2. Project Engagements and Service Contracts

a. Clients

• Once a project proposal is accepted and a contract is signed, any cancellation by the client must be submitted in writing and may be subject to a cancellation fee.
• If a project is cancelled after work has commenced, any refund will be calculated based on the proportion of work completed and costs incurred.

b. Unique Engineers’ Cancellation

• In rare cases where Unique Engineers must cancel or discontinue a service due to technical, regulatory, or business reasons, a full or partial refund will be issued depending on the stage of the project.

3. Vendor and Employee Payments

• Vendor payments are processed only against approved deliverables and verified invoices. No refund is applicable once a payment has been made to the vendor.
• Employee salary disbursements are non-refundable unless a specific payroll error is identified and approved by the finance department.

4. Training Programs or Paid Registrations (If Applicable)

• Cancellations made 48 hours prior to the event will be eligible for a full refund.
• No refund will be provided for no-shows or last-minute cancellations unless exceptional circumstances are demonstrated and approved.

5. Refund Processing Time

• Approved refunds will be processed within 7–14 business days to the original payment method.
• Unique Engineers is not liable for any delays caused by banks or external financial institutions.

6. Non-Refundable Items

• Administrative fees
• Government taxes and statutory charges
• Software subscriptions or licensing procured specifically for client/vendor projects
• Completed project components already delivered or signed off

7. Cancellation Request Procedure

To initiate a refund or cancellation request, contact us at:

• Email: [Insert official email address]
• Phone: [Insert phone number]
• Include your contract ID/invoice number, project name, reason for cancellation, and contact details.

All requests will be reviewed within 5 working days, and outcomes will be communicated via email or phone.

8. Policy Updates

Unique Engineers reserves the right to update this Refund and Cancellation Policy at any time without prior notice. Updated policies will be published on our website with the revised effective date.

Last Updated:01.05.2022